FAQ & Shipping Info
- How much is shipping?
FREE!!! Yes, free shipping on all your orders. It does not matter if you purchase one item for $200 or an item for $20. All our items come with free shipping so you don't need to calculate shipping costs after you already picked your items.
- When do you ship out?
All custom mats take about 2-3 business days for full production to be done. We use a laser precision cutting technology with a different mold for each generation make and model. When you order your products are then in cue to start production for your exact cars measurements.
- When should I expect it?
Products will be shipped out as soon as they are done and packaged. Shipping will vary depending on your location. Countries in Europe, Australia, Africa, and Asia may get their items in less than 7 days after the initial shipment. Countries in South America and North America may 4 - 7 days for delivery.
- Where do you ship too?
We ship to all over the world for the most part. We ship to all countries in the following continents:
- North America
- South America
- What companies do we use to ship?
VIP Avanti uses different carriers to ship our items from FedEx to UPS to USPS. We primarily use United States Postal Service. It can depend on the location it’s being shipped too and the warehouse it’s coming out from.
- Do you ship to P.O. Boxes?
Yes! We also ship to AFO/APO Bases.
- What are your custom floor mats made of?
Mats are made from XPE interlayer with a non-woven fabric. It can take a lot of wear and tear as it’s the most durable material we have tried.
- How is it a custom fit to my cars interior?
We have a list of molds of different models and makes from different generations. All we need from you is to fill out the correct year range, model and make. Put the vehicle steering wheel side too if you order the custom floor mat so we can cut it to the right measurement size. This is very important so we can distinguish which spec the car is.
- Does it slide around?
The bottom of the mats come with a ribbed rubber padding. The combo of being rubber padded and having small grooves all over helps it stay in place. This makes sure it doesn’t get stuck under your pedals. It also comes with clips to clip it in to the side of the interiors.
- How do you know what car I have to send me the customized car mats?
When you pick the product you like, you will pick the make and model along with the year of your vehicle. You will also need to tell us if it is a Left Hand Drive (North America) or Right Hand Drive (Asia & Europe).
- How do you know the measurements?
We have laser scanners that have accurately measured the interior floor board area for over 500 cars over time. We add all measurements into our database to use when an order for that model is placed. If we don’t have your car listed on our “Search Your Model” page, contact us to find out if we can make floor mats for your car.
- How is it made?
We give you an insight on how custom car mats are made.
- Do you sell your products wholesale?
Of course. All our products qualify for wholesale orders with wholesale pricing. Minimum order quantity is 7.
- Do you drop ship products?
If you want to create your own website and have us do all the leg work once you get the sale, we can do that too! Let us know and we can give special prices for drop shippers.
- What’s your Return Policy?
Please refer to our Return Policy here.
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